Online Store Return PolicyIf you are not 100% satisfied with your purchase, simply return
it to us in its original unused condition within 14 days of receipt for a
merchandise exchange or refund.
For return, you may receive a full refund less the shipping and handling
costs. In the case of free shipping offer, purchaser is solely liable for
the original shipping and handling cost.
Return
Instructions
Please contact us by email at bobo@bobocanada.com
to obtain a return authorization number (RAN) before shipping the item.
You should include the packing slip mark RETURN or EXCHANGE written on
it. If you would like to exchange the item, please let us know what you
would like to exchange the merchandise for.
Ship the unused item and note to the following address:
Bobo Canada
Attn: Returns, PO Box 138, 777 Bay St., unit M207A
Toronto, Ontario, M5G 2C8
We suggest you send your return via Federal Express, UPS or by
Canada Post with insurance and delivery confirmation for tracking purposes.
Customer is solely responsible for all shipping charges on items returned for
exchange or refund. We are not responsible for any returned packages lost
in shipping.
Please
note:
Bobo Canada reserves
the right to determine if a product is in used condition.
We are not responsible for any damage that is caused by your dog to any of the
merchandise. We cannot honor refunds or exchanges for any merchandise
that is sent back after 14 days of purchase; has been used; or not in its
original new condition.
If you have any concern, you may contact us at 416.913.1044 or
email at bobo@bobocanada.com
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